​Terms & Conditions

About Us

These Terms and Conditions govern the supply of products and services by Ez Drop Merch ("we", "us", "our") to customers ("you", "your"). Our email address is info@ezdropmerch.com, and our website is www.ezdropmerch.com. By placing an order with us, you agree to be bound by these Terms and Conditions.

Orders

All orders are subject to acceptance by us. An order is not confirmed until we have provided written confirmation or commenced production. We reserve the right to refuse or cancel any order at our discretion, including where supplied artwork may infringe intellectual property rights or contain offensive, unlawful or inappropriate content. You are responsible for ensuring all order details, sizes, quantities, colours, artwork and delivery information are accurate before approving production.

Pricing and Payment

All prices displayed on our website are in GBP (£) unless otherwise stated. Prices may be subject to VAT where applicable. Payment must be made in full before production begins unless otherwise agreed in writing. We reserve the right to amend pricing at any time; however, confirmed orders will not be affected by any pricing changes made after confirmation.

Artwork and Design Approval

You are responsible for reviewing and approving all artwork, proofs and design layouts before production. Once artwork has been approved, we are not responsible for any errors including spelling, grammar, colours, sizing, positioning or other design issues. Any amendments requested after approval may incur additional charges and may affect delivery times.

Intellectual Property

By submitting artwork, logos, designs, text or images, you confirm that you own the necessary rights or have obtained permission to use such materials. You agree to indemnify us against any claims, losses, damages or expenses arising from the use of materials supplied by you. We reserve the right to refuse orders that we believe may infringe copyright, trademark or other intellectual property rights. Unless otherwise agreed, we may use photographs or examples of completed work for marketing and portfolio purposes.

Production and Colour Variations

While every effort is made to match colours accurately, slight variations may occur due to differences in garment materials, printing processes, screen displays and manufacturing tolerances. Minor variations in colour, positioning, sizing or garment specifications shall not be considered defects. We reserve the right to substitute garments with equivalent products where necessary due to supplier availability.

Delivery

Delivery dates are estimates only and are not guaranteed unless expressly agreed in writing. We shall not be liable for delays caused by suppliers, couriers, customs, adverse weather, force majeure events or circumstances beyond our reasonable control. Risk in the goods passes to you upon delivery. It is your responsibility to provide accurate delivery information.

Returns and Refunds

Due to the personalised nature of custom-printed products, orders cannot be cancelled, returned or refunded once production has commenced, except where the goods are defective or incorrectly supplied. Non-personalised products may be returned within 14 days of receipt in accordance with your statutory rights, provided they are unused and in their original condition. Any claim relating to defects, shortages or incorrect items must be reported within 7 days of delivery. Where a genuine fault is confirmed, our liability shall be limited to replacing the goods, repairing the goods or issuing an appropriate refund at our discretion.

Cancellations

Orders may only be cancelled before production has commenced. Design work, setup fees, artwork preparation and other work already completed may be chargeable upon cancellation.

Limitation of Liability

Nothing in these Terms excludes liability that cannot be excluded by law. Our total liability arising from any order shall not exceed the amount paid by you for that order. We shall not be liable for any indirect, consequential, incidental or business losses including loss of profit, revenue, goodwill or opportunity.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, industrial disputes, supplier failures, transport disruptions, government actions, pandemics, power outages or other unforeseen circumstances.

Privacy

Any personal information provided by you will be processed in accordance with our Privacy Policy.

Website Use

All content on this website remains our property unless otherwise stated. You may not copy, reproduce, distribute or exploit website content without our prior written permission. We do not guarantee uninterrupted access to the website and may suspend, withdraw or modify it at any time without notice.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact Ez Drop Merch at info@ezdropmerch.com.