Shipping & Returns

Production Times

Production times vary depending on product type, quantity ordered, printing method, artwork approval times and seasonal demand. Estimated production times provided on our website or in quotations are intended as guidance only and are not guaranteed unless expressly agreed in writing.

Delivery

We use reputable courier services to deliver orders. Delivery estimates begin after payment has been received in full and artwork approval has been completed. While we aim to meet all estimated delivery dates, delays may occur due to circumstances beyond our control. We are not liable for delays caused by couriers, customs clearance, supplier issues, weather conditions, industrial action or force majeure events.

Delivery Addresses

Customers are responsible for ensuring that delivery information is accurate. We are not responsible for failed deliveries caused by incorrect addresses, additional charges arising from redelivery or losses resulting from inaccurate customer information.

Missing or Damaged Deliveries

Any issues relating to delivery must be reported within 48 hours of receipt for damaged parcels and within 7 days of the expected delivery date for missing parcels. Claims submitted outside these periods may not be accepted.

Returns – Custom Printed Products

As custom printed products are made to your specifications, they are exempt from cancellation and return rights under the Consumer Contracts Regulations 2013. We therefore cannot accept returns or offer refunds for change of mind, incorrect size selection, incorrect colour selection, customer-approved artwork errors or customer ordering mistakes.

Faulty or Incorrect Products

If goods arrive defective, damaged, incorrectly printed or different from the approved artwork, please contact us within 7 days of delivery. We may request photographs of the issue, batch information or return of the affected products. Where a fault is confirmed, we may choose to replace the products, repair the products or provide a full or partial refund.

Non-Personalised Products

Where products are not customised, customers may be entitled to return goods within 14 days of receipt in accordance with applicable consumer legislation. Returned items must be unused, in original condition and include original packaging where possible. Customers are responsible for return postage costs unless the item is faulty.

Refund Processing

Approved refunds will be processed using the original payment method. Please allow up to 14 business days for refunds to appear depending on your payment provider.

Contact Us

For shipping, returns or refund enquiries, please contact Ez Drop at info@ezdropmerch.com.